FAQs

When checking out, please make sure you select the warehouse relevant to your local region when buying. In theory, you can still order from other warehouses, but the product will be shipped internationally and import charges may apply, these charges are non-reimbursable.

It could be because you have not registered for an account before buying, please sign up to our website and you should be able to see all orders attached to your email address. If not, please contact support@corefirely.com/

We recommend you first check the power cord by trying your device with another cable to see if this solves the issue. Should you still experience problems then we would recommend changing the fuse, which can be found by the power in connector. If both power cord and fuse seem to be ok, please check to see if the display does not light up when plugged in. If so, this may mean that the power board needs to be replaced. If your display lights up normally this could be due to internal motherboard issues. Please contact customer support for more help.

This could be due to wires being loosened during transit. Should you encounter this issue, please check the noise source first to see if the scratching sound comes from your device panning horizontally or vertically. If it is when the light pan horizontally, please: Power off your device and unplug it Disassemble your device arm shell from the back Check if the flange is too close with the shell and if the gear comes in contact with wires when rotating vertically Manually tilt your light to see if there is any noise, if you're able to pinpoint the issue we recommend to split and fix any wires or loosen or tighten the flage as needed. Plug in and turn on your light and test it before you re-install its arm shell.

If you're still within your warranty period, we'll arrange for a repair or exchange free of charge. Please provide us with the following: Photos of your original Corefirely packaging, including both front and back sides. Photos or video of the defective item(s). Photos, videos or screenshots showing any malfunctions of your defective item. We will usually offer a refund or send a replacement as soon as the problem is confirmed. For more info please see our warranty policy.

In rare events, rough handling by couriers may lead to physical damage to your goods. If this has happened, please follow these steps: If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure. If you already signed for your package, take photos showing the damage and contact the local office of the courier company to complain. They will have a complaining procedure which will enable you to get compensation. You can also contact us after filing a claim with the courier company, providing us with your claim number, order number, pictures, and a complete description of the issue. We will contact the courier company from our end. Once the courier company confirms the validity of the case, they will compensate us and we will transfer this compensation to you. Compensation varies from case to case and is different for each courier company. In some cases you may need to pay to post any broken items back to us in order for us to send out a new one.

All products have built-in automatic voltage regulators and are compatible with 110V/220V power grids. Please pay attention to the plug type (converter adapters are available).

They have passed a 72-hour salt spray test. In actual heavy rain conditions, it is recommended to check the interface seals every 8 hours (waterproof test guide is included).

They utilize a 17-bit high-precision stepper motor + optical encoder closed-loop control, combined with an AI trajectory prediction algorithm.

A copper heat pipe + axial fan cooling system keeps the junction temperature within 85°C and the color temperature fluctuation within ±50K.